Returns Policy: A Little Help When Things Go Sideways

We hope your order brings a little joy. If something isn’t right, let’s talk.

Changed your mind?

Email dancinggazellellc@gmail.com within 14 days of delivery to request a return. Eligible items must be unused and in their original condition: unworn, unwashed, unaltered, and without customer-caused stains, odors, or damage. Careful inspection or trying on clothing is fine; a full day out isn’t a fitting-room visit.

Include your order number, the items involved, and your reason for returning. Please wait for our return authorization and address before mailing anything. Items may have different return destinations, so the address on your parcel may not be the right one.

Mail authorized returns within 14 calendar days of approval. Pack securely, using original packaging where reasonably available. We recommend tracked shipping and keeping your receipt.

You pay return postage for change-of-mind returns. There’s no restocking fee, and we won’t deduct a hidden “shipping included” charge from your item refund.

Personalized and custom items

Personalized and custom-made items are final sale for changes of mind. Please check names, wording, sizes, and selections before ordering—autocorrect isn’t always a helpful shopping companion.

This doesn’t exclude help for faulty, incorrect, or misdescribed items. Standard designs printed after ordering aren’t automatically excluded from our return policy.

Damaged, incorrect, or missing orders

Contact us promptly with your order number and a description. Where possible, include clear photos of the item, issue, and packaging. Let us know if providing photos is difficult.

Keep the item and packaging while we arrange next steps. Please don’t return or discard anything until we advise you.

We’ll investigate missing deliveries and arrange the appropriate remedy for damaged, defective, incorrect, or materially misdescribed items. Where we’re responsible, or the law requires it, we’ll cover necessary return shipping and provide a replacement or refund as appropriate. The change-of-mind deadline doesn’t limit your legal rights.

Refunds, exchanges, and gifts

We’ll inspect returns and explain any eligibility concerns. Approved refunds go to the original payment method within 7 business days after receipt and inspection. Your payment provider may need additional time to display the credit. Any legally required earlier deadline applies.

For another size or design, request an eligible return and place a new order; availability may vary. Gift recipients can contact us with order details, but refunds go to the original purchaser’s payment method.

Cancellations

Contact us as soon as possible. Changes or cancellations can’t be guaranteed once production or dispatch begins. This doesn’t affect legally required cancellation or refund rights, including for qualifying shipping delays.

Nothing in this policy limits your statutory consumer rights.